Terms and Conditions

This web site belongs to The Music Menagerie, ABN 3310 2472 948

The Music Menagerie values every customer and will always do its best to sort out disputes that may arise

The Music Menagerie can be contacted via phone or email

The Music Menagerie offers goods described on this web-site for sale at the advertised price inclusive of GST, subject to the terms and conditions stipulated below.

Prices can increase due to a number of reasons beyond our control and therefore prices are subject to change without notice.

Credit Card payments cannot be split.  The whole transaction fee must be paid at the time of ordering.

While items are displayed in good faith, our manufacturers may choose to discontinue product lines without warning and therefore supply of these goods are regrettably beyond our control. Please see refund policy for further clarification if this concerns you.

Delivery times of individual products may vary and are subject to individual products being available at the time of purchase. If an item is temporarily unavailable it may be, at your discretion, placed on back-order. Back-ordered items may be subject to pricing changes.

The Music Menagerie does not accept liability for any spelling inaccuracies, errors in product descriptions, incorrect manufacturer's specifications or grammatical errors on the web site.

The Music Menagerie Refund Policy

You are entitled to a refund or repair or exchange or credit if the products you've bought are:

• Faulty
• Significantly different to those shown or described to you
• Not doing what they're supposed to do

Claims for refunds need to be made within 14 days of receipt of goods.
When you buy you should choose carefully. You don't automatically get a refund for simply changing your mind unless this was a condition of the sale or part of our advertised policy. Unfortunately, due to copyright regulations, CDs and printed materials cannot be refunded.

Please keep your receipt as proof of purchase.

If your product is lost during shipment, we will do our best to replace your product as soon as possible (depending upon product availability). In order to confirm that an order has been lost, we must wait until the maximum delivery time has expired before replacing your product.

The Music Menagerie recommends that the purchaser insures goods as we take no responsibility for goods damaged in transit. We inspect all goods prior to despatch to ensure the quality of our merchandise.